10-4 Ticketing

Turn support chaos into organized conversations.

Professional Ticketing Workflows for Discord Communities

When your community needs help, they shouldn't have to shout into the void. 10-4 creates private ticket channels where users get dedicated support without cluttering your public channels. Staff can claim tickets, loop in teammates, and close with optional ratings—while every conversation gets preserved as a searchable transcript.

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10-4 ticketing illustration

The Problem

You've tried other ticketing bots. Web dashboards that require you to leave Discord just to change a setting. Reaction-based menus that feel like 2018. 15-minute setup processes that make you question if support tickets are even worth it.

  • Support questions get lost in busy channels
  • No way to track who's handling which request
  • Team members duplicate work or miss requests entirely
  • No record of conversations for quality review or disputes
  • Users feel ignored when their questions get buried
  • No metrics on support quality or response times

The Solution

10-4 brings professional ticketing workflows to Discord without the complexity of external tools.

One-Click Ticket Creation

Users click a button in your support channel to create a private ticket. No commands to remember, no confusion. The bot creates a dedicated channel visible only to the user and your support team.

Claim System

When a support team member starts working on a ticket, they click "Claim" to mark it as theirs. Everyone knows who's handling what—no more duplicate responses or dropped requests.

Multi-Category Routing

Route different ticket types to different teams. Technical issues go to your dev team, billing questions go to support, general inquiries go to community managers. Each category gets its own button and support role.

Automatic Transcripts

When a ticket closes, 10-4 automatically generates a complete transcript with timestamps, authors, attachments, and embeds. Transcripts are saved to your log channel for audit trails and quality review.

Inactivity Reminders

Configure how long tickets can sit idle before the bot sends a reminder. Your support team gets pinged, and the user is asked if they still need help. Nothing falls through the cracks.

Satisfaction Ratings

Optionally prompt users to rate their support experience when closing tickets. Track support quality over time and identify areas for improvement.

All Commands

Setup

/setup_ten_four

Tickets

/ticket /ping

Ticket Actions (Buttons)

Claim Add User Close

Built Right

  • Private by default — Tickets are only visible to the creator and support team
  • Activity tracking — Every message updates the ticket's activity timestamp
  • Numbered tickets — Each ticket gets a unique number (ticket-0001, ticket-0002...)
  • Complete transcripts — Up to 500 messages captured with full context
  • Zero configuration files — Interactive setup wizard handles everything

Perfect For

  • Gaming communities needing organized player support
  • SaaS products with Discord-based customer service
  • Content creators managing subscriber requests
  • NFT/Web3 projects handling holder support
  • Any community that needs accountability in support

Get Started

Set up 10-4 in minutes with our interactive wizard:

  1. Add 10-4 to your server
  2. Run /setup_ten_four to launch the setup wizard
  3. Select your panel channel (where the ticket button appears)
  4. Select your support role (who can see and respond to tickets)
  5. Select your log channel (where transcripts are saved)
  6. Click "Finish Setup" and start supporting your community
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Frequently Asked Questions

Users click a button in your designated panel channel to create a private ticket. Only the user and your support team can see it. Staff can claim tickets, add team members, and close them when resolved. The bot tracks activity and generates complete transcripts for your records.

Yes! 10-4 supports multiple ticket categories, each with its own support role. You can set up categories like 'Technical Support', 'Billing', or 'General Questions' and route them to the right team automatically.

When a ticket closes, 10-4 fetches the complete message history (up to 500 messages), formats it as a readable transcript with timestamps and attachments, posts it to your log channel, and then deletes the ticket channel. You get a permanent record without channel clutter.